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Power outage claim, and the pathetic run around service received from Discovery.

We had a power outage from 29/03/2024 up until 05/03/2024 that’s 5 days no power our fridge and freezer contents all defrosted and got spoiled, we logged a claim with discovery and was told to submit all information to validate the claim.

That’s when the run around started,

Provide proof - we threw most of the stuff away because it was smelling awful. We provided of what we had and sent them pictures.

Provide receipts - we never kept the receipts for our food stuff.

Proof of purchase / bank statement - I paid cash

Asked for a tracker trip log sheet to show that I visited the local grocery store - provided them with the information

Asked to speak to my domestic worker to verify that she is clean out the fridge - Provided them with her contact details

Asked for screenshots of the local chat group stating power outage in the area - provided it

All of the above and only to say that sorry it’s not covered what a load off nonsense, because upon signing up with discovery insurance the consultant said that it is covered.

So I want them to go back to the records and also to re access my claim and get it approved, because this is absolutely unacceptable.

Thank You. Awaiting response…….