Claim approved, Vouchers not sent in over 5 business day.

Long story short, my TV got damaged, claim process went well. Service provider and the lady i delt with were swift. On 27 October, they approve the claim and tell me i will get vouchers within 48hours. Its now 7 days and nothing. i have emailed and got no response. Another weekend with no TV. come come on guys, you promise a fast turn around time then create a bottle neck.

Also the approved amount is about R500 short of the store price for the TV. doesnt make sense.