Claim approved but with no repairs done

My accident claim was logged on the 26 November 2022. A book in in date was arranged to take my car at LMG Accident Repair Center. Updates were send to me that my car was in repair stage on the 13 December 2022.On the 09 February 2023 repairs were delayed due to additional damages and resumed again on the same date. This was the last update I received on the 09th February 2023 with an estimated completion date 28th February 2023. On the 28th February I went to LMG ARC as they also stoped updating me on the 07th February 2023 about my car and only to find out that no repairs were done on my car. When I asked why I was told that they are still waiting for parts and also told that there is a comment on the system that the Car might be written off and I must call my insurer to get proper confirmation. I called Discovery Insure the next day and they also did not get proper feedback and was told by one of their claim specialist that they have made a follow up with the assessor. I tried to escalated the matter to the senior claim specialist as I have been paying the bank installment and the insurance claim for the past three months for a car that is not attended.