SM
Spokazi M
1 reviews | Active since Sept 2025
09 Sept 2025, 07:01
Claim ***
Pathetic and terrible service for such a big company. Towed my car to their panel beater ELEGANT SQUARE (the worst ever!) the 12th March 2025 still not returned to this date and no communication and their misleading employees to name a few Nokwanda, Pamella, Asiphe, Mcebisi, Annelis; I want my car back and fixed!
Helpful (0)
Replies (2)0
Replies (2)
Discovery Insure's replyOfficial
09 Sept 2025, 08:24Hi Spokazi
Thank you for reaching out to us.
We sincerely apologize for the frustration and lack of communication you’ve experienced regarding your vehicle repairs. We understand how frustrating and inconvenient this has been for you, and we take your concerns very seriously.
One of our consultants will be in contact with you, to address your concerns.
Regards
Discovery Insure
Thank you for reaching out to us.
We sincerely apologize for the frustration and lack of communication you’ve experienced regarding your vehicle repairs. We understand how frustrating and inconvenient this has been for you, and we take your concerns very seriously.
One of our consultants will be in contact with you, to address your concerns.
Regards
Discovery Insure
Discovery Insure's reply09 Sept 2025, 08:24
Official
Hi Spokazi
Thank you for reaching out to us.
We sincerely apologize for the frustration and lack of communication you’ve experienced regarding your vehicle repairs. We understand how frustrating and inconvenient this has been for you, and we take your concerns very seriously.
One of our consultants will be in contact with you, to address your concerns.
Regards
Discovery Insure
Thank you for reaching out to us.
We sincerely apologize for the frustration and lack of communication you’ve experienced regarding your vehicle repairs. We understand how frustrating and inconvenient this has been for you, and we take your concerns very seriously.
One of our consultants will be in contact with you, to address your concerns.
Regards
Discovery Insure
Discovery Insure's replyOfficial
09 Sept 2025, 22:13Hi Spokazi
Thank you for giving us the chance to look into your concerns.
We can confirm that our claims team has engaged with you and provided feedback regarding your complaint.
We truly regret the frustration this process has caused. While the initial repairs were completed earlier, the release of your vehicle was unfortunately delayed due to a back-ordered seatbelt, which was necessary to ensure your safety.
Following your complaint, the repairer performed a diagnostic test which confirmed that the release bearing is faulty. This vehicle part does wear down over time, and the findings show that its failure is not related to the accident damages but due to wear and tear.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding while we worked through this matter.
Please be assured that our team remains available should you have any further questions or need additional assistance.
Regards
Discovery Insure
Thank you for giving us the chance to look into your concerns.
We can confirm that our claims team has engaged with you and provided feedback regarding your complaint.
We truly regret the frustration this process has caused. While the initial repairs were completed earlier, the release of your vehicle was unfortunately delayed due to a back-ordered seatbelt, which was necessary to ensure your safety.
Following your complaint, the repairer performed a diagnostic test which confirmed that the release bearing is faulty. This vehicle part does wear down over time, and the findings show that its failure is not related to the accident damages but due to wear and tear.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding while we worked through this matter.
Please be assured that our team remains available should you have any further questions or need additional assistance.
Regards
Discovery Insure
Discovery Insure's reply09 Sept 2025, 22:13
Official
Hi Spokazi
Thank you for giving us the chance to look into your concerns.
We can confirm that our claims team has engaged with you and provided feedback regarding your complaint.
We truly regret the frustration this process has caused. While the initial repairs were completed earlier, the release of your vehicle was unfortunately delayed due to a back-ordered seatbelt, which was necessary to ensure your safety.
Following your complaint, the repairer performed a diagnostic test which confirmed that the release bearing is faulty. This vehicle part does wear down over time, and the findings show that its failure is not related to the accident damages but due to wear and tear.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding while we worked through this matter.
Please be assured that our team remains available should you have any further questions or need additional assistance.
Regards
Discovery Insure
Thank you for giving us the chance to look into your concerns.
We can confirm that our claims team has engaged with you and provided feedback regarding your complaint.
We truly regret the frustration this process has caused. While the initial repairs were completed earlier, the release of your vehicle was unfortunately delayed due to a back-ordered seatbelt, which was necessary to ensure your safety.
Following your complaint, the repairer performed a diagnostic test which confirmed that the release bearing is faulty. This vehicle part does wear down over time, and the findings show that its failure is not related to the accident damages but due to wear and tear.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding while we worked through this matter.
Please be assured that our team remains available should you have any further questions or need additional assistance.
Regards
Discovery Insure