Claim

I was involved in a car accident almost one month ago and I am still waiting for Discovery to finalise my claim. I laid a complaint with their complaints department and nobody contacted me. I asked the lady who is dealing with my claim to have her manager contact me, that also did not happen, not to mention that her number just rings without any answer ever. The absolute worst service I have ever encountered! I am now contacting the Ombudsman as well as I am being completely ignored.