NM
Neo M

1 reviews | Active since Oct 2020

22 Oct 2020, 08:17

Claim

On the 6/10/2020 put through the claim and it was assigned to consultant by the name Namhla.Few days after no call no mail I called I was advised she the one handling the claim, got her mail,I emailed her she responded after few days , promising all will be done!Few days later no mail no call.I called looking for her more than 5 times..either she is off or on call and her co workers always make excuses for her!22/10 today my claim is still not finalized!!!!no communication from Nomhla.Discovery never had a problem with my debit orders so I was not expecting to get this pathetic service I am getting from them.Claiming for such a small item is such a problem,what will happen if it was the whole damn household staff.

0
Replies (2)
Discovery Insure
Discovery Insure's reply22 Oct 2020, 09:32
Official
Dear Neo M,

Thank you for bringing your concerns to our attention.

Please provide us with your policy or claim number.

Regards
DI
NM
Neo M's update26 Oct 2020, 14:26
Reviewer Update
26/10/2020.Called Discovery more than 5 times the guy or lady by the name of Khulofelo who is supposed to help finish the claim, not calling back when I call the person is always busy and will hold over 15 minutes with no answer from her/him.Other agents send email for me to be called back but still nothing from Friday.
Ended up with Namhla claim agent that was supposed to have done my claim from the 6/10/2020 and she tells me she was offsick reason my claim was never done.So Discovery assigned my claim to person that is off sick!!!
I AM SO FEDUP NOW...