Claim *** - Poor service
No feedback from the consultant handling my claim.
1. The use of pirate/second hand parts, again today confirmed by the panel beater due to the fact that my car is out of manufacturer warranty. My payments have escalated year-on-year - I have not been given any form of reduced premium since the warranty expired. Why must I settle for cheap repairs? 2. The damage to the side of the car as result of the accident was highlighted to the assessor and included in the accident damage photos submitted to Discovery Insure as part of the claim. Why has the panel beater not been instructed to repair the damage? 3. Damage to the "Park Distance Control" equipment was highlighted to the accessor. No mention of it in the panel beaters bill of repairs.
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Replies (4)
Discovery Insure's replyOfficial
03 Dec 2018, 13:02Good day Carl
Thank you for raising your concerns.
We have recognized your query and it has been taken up with the relevant team.
Feedback will be provided to you directly.
Regards
Discovery Insure
Thank you for raising your concerns.
We have recognized your query and it has been taken up with the relevant team.
Feedback will be provided to you directly.
Regards
Discovery Insure
Discovery Insure's reply03 Dec 2018, 13:02
Official
Good day Carl
Thank you for raising your concerns.
We have recognized your query and it has been taken up with the relevant team.
Feedback will be provided to you directly.
Regards
Discovery Insure
Thank you for raising your concerns.
We have recognized your query and it has been taken up with the relevant team.
Feedback will be provided to you directly.
Regards
Discovery Insure
Discovery Insure's replyOfficial
03 Dec 2018, 16:14Good day Carl
Further updates;
Depending on the circumstances of the case. The age and condition of the vehicle will influence the merits of the claim. Especially if the vehicle is outside of its warranty. Second hand parts may be considered provided that they don't compromise the safety and reliability of the vehicle and the workmanship."The Use of "Pirate" And Second Hand Parts in The Repair Of Motor Vehicles. (2009) 12 June 2009, Ombudsman for Short-Term Insurance"
The PDC together with the rear side of the vehicle made reference to, may be loaded as 'additionals' when the time arrives. This is a standard procedure and depending on what the repairer advises. There is no cost attached to the two as yet but have been highlighted as per assessment report.
Your policy is up for a review in May 2019, we encourage you to contact the admin team closer to the time for a possible re-rate and the query will be addressed in its individual capacity based on your risk profile and whether or not a discount is projecting.
Please note that a Discovery Insure quality assessor will be in contact once the repairer commences the repairs on your vehicle and relay any further updates due will be communicated directly with you.
Regards
Discovery Insure
Further updates;
Depending on the circumstances of the case. The age and condition of the vehicle will influence the merits of the claim. Especially if the vehicle is outside of its warranty. Second hand parts may be considered provided that they don't compromise the safety and reliability of the vehicle and the workmanship."The Use of "Pirate" And Second Hand Parts in The Repair Of Motor Vehicles. (2009) 12 June 2009, Ombudsman for Short-Term Insurance"
The PDC together with the rear side of the vehicle made reference to, may be loaded as 'additionals' when the time arrives. This is a standard procedure and depending on what the repairer advises. There is no cost attached to the two as yet but have been highlighted as per assessment report.
Your policy is up for a review in May 2019, we encourage you to contact the admin team closer to the time for a possible re-rate and the query will be addressed in its individual capacity based on your risk profile and whether or not a discount is projecting.
Please note that a Discovery Insure quality assessor will be in contact once the repairer commences the repairs on your vehicle and relay any further updates due will be communicated directly with you.
Regards
Discovery Insure
Discovery Insure's reply03 Dec 2018, 16:14
Official
Good day Carl
Further updates;
Depending on the circumstances of the case. The age and condition of the vehicle will influence the merits of the claim. Especially if the vehicle is outside of its warranty. Second hand parts may be considered provided that they don't compromise the safety and reliability of the vehicle and the workmanship."The Use of "Pirate" And Second Hand Parts in The Repair Of Motor Vehicles. (2009) 12 June 2009, Ombudsman for Short-Term Insurance"
The PDC together with the rear side of the vehicle made reference to, may be loaded as 'additionals' when the time arrives. This is a standard procedure and depending on what the repairer advises. There is no cost attached to the two as yet but have been highlighted as per assessment report.
Your policy is up for a review in May 2019, we encourage you to contact the admin team closer to the time for a possible re-rate and the query will be addressed in its individual capacity based on your risk profile and whether or not a discount is projecting.
Please note that a Discovery Insure quality assessor will be in contact once the repairer commences the repairs on your vehicle and relay any further updates due will be communicated directly with you.
Regards
Discovery Insure
Further updates;
Depending on the circumstances of the case. The age and condition of the vehicle will influence the merits of the claim. Especially if the vehicle is outside of its warranty. Second hand parts may be considered provided that they don't compromise the safety and reliability of the vehicle and the workmanship."The Use of "Pirate" And Second Hand Parts in The Repair Of Motor Vehicles. (2009) 12 June 2009, Ombudsman for Short-Term Insurance"
The PDC together with the rear side of the vehicle made reference to, may be loaded as 'additionals' when the time arrives. This is a standard procedure and depending on what the repairer advises. There is no cost attached to the two as yet but have been highlighted as per assessment report.
Your policy is up for a review in May 2019, we encourage you to contact the admin team closer to the time for a possible re-rate and the query will be addressed in its individual capacity based on your risk profile and whether or not a discount is projecting.
Please note that a Discovery Insure quality assessor will be in contact once the repairer commences the repairs on your vehicle and relay any further updates due will be communicated directly with you.
Regards
Discovery Insure
's updateReviewer Update
04 Dec 2018, 10:021. The vehicle is in immaculate condition despite the distance travelled. Where were the so called merits considered at all? When?
2. What you call "standard procedure" I call unprofessional. I've dealt with the automotive repair industry before. Your so called "additions" will no doubt translate into multiple returns to the panelbeater and endless frustration. Not acceptable. Your version: the repairer advises. The repairer's version: it's not on the bil, it doesn't get repaired.
3. The vehicle has not been delivered to the repairer and will not be delivered to the repairer until ALL damages have been taken into account and put on the bill. I am NOT going to be chased from pillar to post on a simple cosmetic repair job.
's update04 Dec 2018, 10:02
Reviewer Update
1. The vehicle is in immaculate condition despite the distance travelled. Where were the so called merits considered at all? When?
2. What you call "standard procedure" I call unprofessional. I've dealt with the automotive repair industry before. Your so called "additions" will no doubt translate into multiple returns to the panelbeater and endless frustration. Not acceptable. Your version: the repairer advises. The repairer's version: it's not on the bil, it doesn't get repaired.
3. The vehicle has not been delivered to the repairer and will not be delivered to the repairer until ALL damages have been taken into account and put on the bill. I am NOT going to be chased from pillar to post on a simple cosmetic repair job.
's updateReviewer Update
10 May 2019, 11:45Dear Discovery,
Just a follow up. I'm sure you're aware that I have cancelled and moved on to Momentum short term insurance. Momentum provide NEW manufacturer parts regardless the age of my vehicle and warranty status. I'll be sure to convey the message everytime short term insurance providers crop up.
Regards,
Carl
's update10 May 2019, 11:45
Reviewer Update
Dear Discovery,
Just a follow up. I'm sure you're aware that I have cancelled and moved on to Momentum short term insurance. Momentum provide NEW manufacturer parts regardless the age of my vehicle and warranty status. I'll be sure to convey the message everytime short term insurance providers crop up.
Regards,
Carl