1 reviews | Active since Dec 2016

18 Dec 2017, 17:23

Claim ***

Good day i submitted claim ********** more than a week ago my Garage door fell down and is broken my car have been parked outside for the whole time. I am on pension and cant phone the whole time. This is my only vehicle and if this gets ****** i dont know what i will do. Been calling every day for the last week! Then they see the claim then they dont then they sent someone out today still they say they cant see anything! I moved from Santam by promise of good service to my dissapointment this. People say i must get the Oumbuds man involved as this cant go on! Claim no **********

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Replies (7)
's update18 Dec 2017, 17:41
Reviewer Update
Comments from clients I have waited months for payout, it keeps getting shifted to different people. Each time someone else handles it they are completely unfami**** with the claim. It's been several months now!
's update18 Dec 2017, 17:42
Reviewer Update
It scares me and i want answers
's update18 Dec 2017, 19:51
Reviewer Update
My kar staan buite as hy gesteel word sal julle uit betaal!
Discovery Insure
Discovery Insure's reply19 Dec 2017, 13:46
Official

Dear Quentin.

Please be advised that we have made contact twice today, the initial call state that the number was not available, and the second just rang.

We however understand that the claims department has also made contact today and provided an update and feedback on the claim findings.

Regards

Discovery Insure

's update19 Dec 2017, 13:57
Reviewer Update
As there is no call on my phone and no one spoke to us if this is an excuse to helpthen we will be going to the ombudsman
's update19 Dec 2017, 13:58
Reviewer Update
My number ********** 111
Discovery Insure
Discovery Insure's reply20 Dec 2017, 09:43
Official

Good Day,

Thank you for taking our call. As discussed over the telephone, a claims manager will contact you regarding your dispute on the outcome of the claim.

Regards,

Discovery Insure