Claim ***

Hello Peter

I had a hit & run accident on the 26/07/2017 by the grace of God we were unharmed. I managed to get the details of the drunk culprit who later ran on foot, i took pictures of the vehicle registration No, disc etc & the following day i called the insurance to give them a AR No. I was informed to take the car to the chosen Panel beater for assessment in Rustenburg, wheel, I emailed all the pictures to my insurance, I called my insurer that, they must inform the panel beater to check suspension of the car also, i also requested that they must send a tow truck to collect my vehicle which they did sent. On 1/08/2017 i received an email from Silindile Mkhwa**** saying that, they have receive an assessment report & she will revert back to me as she was handling my query . On 3/08/2017 i received an authorisation, On my way back from panel beaters i noticed that my stirring wheel had more turned to the left since i could see my left tyre was affected even though i was hid on the right side of the. After a week of, my car being towed to the Panel beaters i received a call on the 9/08/2017 from a guy called Andre from Unlimited Panel beaters asking me when am i going to bring the car as they had received an authorisation, but what troubled me was, does this mean no job card was opened nobody could answer? who received the car when it was towed? I immediately called the tow truck guy who informed me that he sincerely dropped the car at the panel beaters & they signed for it. To my worry i called my insurance so that they can check with the insurance. Then weeks went by i followed up again with the insurance since , i was getting notification sms that my car is the repairs , later! its in the polishing unit, after a week i decided to go to the panel beaters to inspect for myself the nearly finished work, what i saw shocked me. I alerted my insurance about this , every passing week went by where i called between the panel beaters & my insurance till today its the ever changing stories, or somebody will call me back. Later when i called the panel beaters i was informed that on the 18/08/2017 another authorisation was approved i guess that was for joints!, now the panel beaters have ordered the parts from BMW, where Rosslyn, Locally or Germany? But why didnt the assessor not submit all the identified problem areas & submit them once, dont this people have time lines to work on the car? I was told NO, buy the Insurance but then , why do the car hire duration given 30 days? On the 18th i called the insurance again to iron out my frustrations then a lady called Thobile requests me to hold on while she contacts the panel beaters, who informs them that my car will be ready by the 19th/09/2017 as they are busy with it, as if that day will never come. It came its finished im still waiting for responses or feedback, when i call Panel beaters a guy called Thato confirms that the parts arrived on the 4/09/2017 he cant understand why it took so long with them. Where i am, im very frustrated, i lost hope more than 30 days has passed, & nobody calls from my insurance to explain whats going on , i pleaded with them to inquire whats the delay & push the panel beaters as i also need my car. Discovery Insure has failed me decimally with their lack of customer support & non -communication. In my situation they did not go extra mile for my case not even to inform me what are they doing with the guy who hit me and ran. I am very disappointed beyond words even to explain why its taking so long, i cant give answers since theres lack of communication at Discovery Insure between customers or clients.