Claim *** - nonexistent feedback

<p>I have been a very loyal customer of Discovery Insure for a few years and I have always been an avid ambassador for the brand, getting quite a few of my friends to switch... up to now, when I had to claim for vehicle damage. I am appalled at the lack of feedback I have been getting from my claim administrator, Temoho Thami Moloi. She is never at her phone when I'm trying to call, never calls back when I leave a message and of the four emails I have sent, she has only rep**** once which still hasn't resolved my issue. In the meantime I am driving around with a vehicle with a slashed tyre, which is a safety hazard. I tried again to call this morning, asking to speak to her supervisor. After holding on for 20 minutes, I was told that her line is still busy. I just need feedback so I can move forward. Discovery rewards good drivers... until we need to claim.</p>