1 reviews | Active since Mar 2014
Claim ***
<p>Can you get someone to sort out my car hire issue Avis sent me an sms telling me that i need to return the car on the 27th and when I check online Discovery is telling me that i need to return the car on the 28th. Yesterday I tried to call Florence Maditshaba it was just ringing as usual until it went through to another consultant (i forgot the name ) who promised to send an email to Florence and Avis asking about the process if I want to extend the days because my car is not fixed yet because of the delays that were done by Discovery.I have not received any updates as to what to do. I am well aware that I have to pay out of my own pocket I have no problem with that</p> <p>Since I logged this claim I always have to call to get an update I send emails to Florence she doesnt reply to my emails</p> <p> </p>
Thank you for your comment and we are sorry to hear of your disappointment with our service.
We have checked the system and agree with your that there may be a problem with the SMS received from Avis. We have escalated the concerns to our car hire division for resolution.
On the progress of the repairs, you are welcome to contact the repairer or we advise that you use the Claimsview Portal on our website or App to check on progress on your claim.
Once again we apologise for the frustrations experienced.
Regards,
Sekgobola
Discovery Insure
Thank you for your comment and we are sorry to hear of your disappointment with our service.
We have checked the system and agree with your that there may be a problem with the SMS received from Avis. We have escalated the concerns to our car hire division for resolution.
On the progress of the repairs, you are welcome to contact the repairer or we advise that you use the Claimsview Portal on our website or App to check on progress on your claim.
Once again we apologise for the frustrations experienced.
Regards,
Sekgobola
Discovery Insure
