Claim ***

I logged a claim on 10-12-2016 took car to Dent Tech to assess on the 14-12-2015 was advised that I should not drive the car and had to leave it at Dent Tech because Discovery will arrange for it to be moved to Sandton BMW for repairs. claim was approved on the 18-12-2016 booked in for repairs at BMW 21-12-2015. Received a call from BMW on 21-12-2015 to confirm booking for the 11-01-2016 because the car is not with them. I then called Discovery spoke to various Call center agents and on the 24-12-2015 finally an email was sent to BMW who was by then closed. Car was moved from Dent Tech on the 04-01-2016 to BMW. 05-01-2016 BMW called to confirm vehicle is not there. I confirmed via Dq track the position of the vehicle near Rautenbach Avenue Wynberg Sandton. Ten minutes later BMW called back 'n confirmed they found it. I called Discovery was told they are fixing the car and it will be ready in 6 working days BMW will call with update every 48 hours. 11-01-2016 no update I called Discovery to follow up told me 13-01-2016 car will be fixed My courtesy car must be returned tomorrow 12-01-2016 but my car is still not fixed I want courtesy car extended 'n my car fixed