Chest Freezer Claim

Hi Guys<br> i am not impressed with the way this claim is being handled. My Chest Freezer packed up due to an electrical surge that occured. i had the freezer assesed by burgens. they said it un econimical to repair. i called discovery to initiate a claim. they said they would send out there assesor (Mango Appliances) the guy came out with no testing e****ent. he used his hand and said the freezer is working 100%. i explained to him that if it was working 100% my meat would not defrost. freezer = frozen meat. he insisted it is ok and asked me to test a 2L water bottle in the freezer that would be frozen by 20:00. i put it in at 12:00pm. at 17:00 freezer was completely off. called discovery again, said they would send out 2nd assesor on saturday. i am still waiting. its monday now. i now have no freezer and meat has gone off. this is totally unacceptable. <br> please escalate this to whomever and get my freezer replaced.<br> <br> thanks<br>