EB
Edward B
1 reviews | Active since Jun 2019
10 Jun 2019, 09:45
Cheated by the DQ-Track
No feedback from queries. I sent eight complaints via the in app query option to no feedback. After this I spent more than 20 minutes per phone call where every consultant I spoke to assured me that they will resolve my DQ-track issues. To this day I have not heard back anything.
Absolutely poor service from an industry giant. Considering cancelling everything with them.
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Replies (2)
Discovery Insure's replyOfficial
10 Jun 2019, 10:33Good day Edward
We are looking into your concerns and apologies for any inconvenience that may have been caused.
A representative will be in touch.
Regards
Discovery Insure
We are looking into your concerns and apologies for any inconvenience that may have been caused.
A representative will be in touch.
Regards
Discovery Insure
Discovery Insure's reply10 Jun 2019, 10:33
Official
Good day Edward
We are looking into your concerns and apologies for any inconvenience that may have been caused.
A representative will be in touch.
Regards
Discovery Insure
We are looking into your concerns and apologies for any inconvenience that may have been caused.
A representative will be in touch.
Regards
Discovery Insure
EB
Edward B's updateReviewer Update
20 Aug 2019, 10:26I would like to acknowledge that since my review Discovery Insure did contact with me and the issue has been resolved in a speedy matter.
EB
Edward B's update20 Aug 2019, 10:26
Reviewer Update
I would like to acknowledge that since my review Discovery Insure did contact with me and the issue has been resolved in a speedy matter.