Charged for QTrack thats not functioning yet

The following details below was sent to DI " I would like to draw Discovery Insure's attention that I have been charged R70.07 each for 10 months and for four cars since August 2018. The tracker units were not installed since policy inception even after corresponding with Discovery consultants numerous times. I even went onto Hellopeter to complain " I was then told that DI was not in a position to reimburse me even though the service was not in use as it was my responsibility to notify DI to have the tracker system installed. I still have the email where I got a reply from DI whereby it says that Qtrack will contact me and of course they never did. I would gladly have a responsible person with authority to confirm to me about the reimbur*****t. I don't think I should be charged for something that's not functioning yet.

Regards, Ming