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PN
Phelokazi N

1 reviews | Active since Feb 2018

12 Jan 2022, 09:39

Charged for bad service

My complaint is for the charge of R869.57 for "overdue rental" that I was charged by AVIS but I never kept the car longer than I should have. I was lead to believe by Discovery Insure that I could keep the car until the 24th of December 2021 as per confirmation sent by Natasja Badenhorst, but it was taken from me on the 16th December 2021 by Avis because they never received a request for extension from Discovery. I informed Discovery of this and was ensured that I would not be liable for any rental costs. When I received my invoice from Avis there was the charge mentioned above which I believe that I am not liable for as I never returned the car late. Why would this specific charge be for my account whereas I was not the one responsible for it?

I contacted Discovery abiut this and to dste have not received any feedback from them after I was promised 2 weeks ago that they would look into it. I am very disappointed in the handling of this matter and want my money returned to me as soon as possible.

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Replies (2)
PN
Phelokazi N's update12 Jan 2022, 12:41
Reviewer Update
I have the email sent by Natasja to myself confirming that my extention was granted until the 24th December 2021 and will send it to you if need be. Additionally, AVIS fetched the car from my home with heavily armed security guards as if I had ****** it. This was not only traumatic but, humiliating for me.
PN
Phelokazi N's update18 Feb 2022, 14:34
Reviewer Update
I have not heard anything from Discovery since I lodged my claim besides the generic respinse written on here. This is very disappointing and because it means customer service is a distant thought to you. At least now I know.