Charge for DQ track - retrieval info given, but never attempted

I have cancelled my Discovery Insurance when I sold my VW Amarok, for we were leaving South Africa. On the call, I spoke to someone from the call centre who cancelled my insurance. She asked for the information about the new buyer for DQ track retrieval. I gave the name and contact number, and was thanked for this information and that they will set up a meeting.

So, I did give all details necessary for retrieval of the DQ track unit. I left the country on August 1 2017, and have been living in Canada since August 2. This morning (26 Aug) I receive an email message of a charge of R1180 from Discovery Insure. I deem this a ********** charge, as all information was given to retrieve the DQ track unit, and it was deemed sufficient by your call centre operator.