pS
peter S

1 reviews | Active since Mar 2009

13 Jan 2016, 11:16

Changing a premium without notification

I am writting this on behalf of my wife and she is the policy holder and regular driver and I am the one who is paying.We took an car insurance policy in June 2015 and agreed to pay R1510.77 inclusive of tracking device etc. If i can remember well, first three debit order went well without a problem, but roughly after the fourth one, I noticed that R1555.77 (R45 more) were being deducted. I didnt get time to do follow-up until yesterday. I was assisted by Sekgothe Mokhothu and after doing some investigation he wrote this on email \R1

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Replies (1)
Discovery Insure
Discovery Insure's reply14 Jan 2016, 11:28
Official
Hello sivmak,

Thank you for making us ware of this matter.

We have amended the policy and have requested that your refund is processed to you.

We acknowledge that the correct procedures were not followed in this respect and are truly sorry for this.

An updated policy schedule has been sent you you, this reflecting the correct premiums.

Regards
Serushin
Discovery Insure