CEO to Intervene - Massive Issue with NetAssess repair prices and Discovery Insure Service

Do yourself a favour and read the other reviews about actual claims for repairs as well.

This is my third post on Hello Peter and IT IS STILL NOT RESOLVED. My case does not seem to be isolated. A Discovery Insure client bashed into my vehicle ON 25 DECEMBER 2020 and after months of back and forth between Disocvery, NetAssess and Discovery's approved panelbeaters, neither NetAssess or Discovery Insure can confirm in writing that the panelbeaters will be able to fix my vehicle for the settlement offer amount. After the case was "escalated," Discovery Insure phoned me and claimed that the panelbeater has been contacted and agreed to fix my vehicle for the settlement offer amount and that I must just go ahead and sign the settlement offer -but it turns out that no record of such a conversation can be provided. The panelbeater quoted me about 2.5 times the amount of the settlement offer amount.

Gretchen Ruben keeps on promising to get back to me but I have to follow up every time. How hard is it for Discovery / NetAssess to pick up a phone, get in touch with the panelbeater and figure out if they will or will not fix my car for the settlement offer amount? It is my right to confirm that I can fix my vehicle for the amount offered before signing the offer! Why does Discovery keep on saying that if there are any extra charges they will sort it out afterwards - why not now beforehand? It is a cash settlement after all - so it will ultimately be my problem if the settlement offer is not enough. So sick of dealing with Discovery.