"CEO Office" Ignoring complaint about claim being ignored

Now 5 months since house flooded and discovery has done SQUAT leaving us in mold infested environment squatting in our own house. BUT happily taking premiums still!

Reported here 2x and just lip service

It was then sent to the "ceo office" which is a **** ceo office given the way they dealt with this (its a joke if this is the CEO office the company is game over, its that bad)

2 weeks ago Ebi T at CEO office "took over"

Called and agreed with everything i said (as they are taught to to disarm angry clients" by manipulation) He asked for 2 days to sort it out.

He also then ignored my 2 subsequent emails and still ignored todate

Irony is my initial complain it how discovery staff ignore emails and ignore the claim

CEO office does the same.

Don't lie to customers. CEO office is not dealing with it. Its another "support center"

The day I can not trust a mans word to make things right and own the mistakes, its a very sad day.

Lies, ignoring and manipulation is how Discovery deal with claims. OR They ignore them into oblivion.