Cellphone screen repair taking over 2weeks

I submitted a cellphone repair claim with Discovery on 25 March, and nearly two weeks later I am still without my device and have received no meaningful communication. According to the Discovery portal, the repairs have already been completed. However, when I contacted the repair store holding my phone, I was told they are still waiting for payment from Discovery before they can release it. I have attempted to contact the claims department multiple times, but I am left on hold for extended periods with no assistance. This delay has effectively brought my daily life to a standstill. I am unable to access critical services such as banking apps linked to my phone. If I had known that going through insurance would result in this level of delay and inconvenience, I would have opted to repair the device privately, as it would have been resolved the same day. This experience has been extremely frustrating and disappointing. I urgently need clarity on: Why is the payment to the repair store still outstanding When will my phone be released Why has there been no proactive communication Two weeks without a phone is unacceptable in today’s environment. I request immediate resolution.