RY
Robert Y

1 reviews | Active since Mar 2016

13 Mar 2024, 13:31

Caution - Smoke & Mirrors

Please be warned as to how Discovery Insure operate and arrive at "competitive" quotes.

This refers specifically to motor vehicle quotes.

After receiving dozens of calls, I recently opted to take the time to ascertain what Discovery Insure could offer in terms of motor vehicle insurance. After having them try and pull the wool over my eyes, I felt it prudent to caution others.

Their MO is as follows:

1. Obtain vehicle info telephonically 2. Offer and mail you a "competitive" quote and other unnecessary frills - info on the quote will be sketchy at best and, despite questioning the same, they continue to send the same schedule repeatedly. 3. The vehicle quote will depict NO retail value or M&M code relevant to the vehicle(s) you have been quoted on?? 4. They are apparently "not allowed" to share the M&M code and retail value, in writing or on the schedule????? Every other insurer that I know of provides this info as the very basis of your quote and/or schedule? 5. In this particular case, when pressed for the actual retail / risk value of my 2 vehicles that were quoted for....the cumulative risk values were approx. R120 000 less than the current retail insured values.

When I asked to clarify matters with a manager, obviously there was no one "on the floor" at that very time....lol

Be careful folks, these guys are masters at smoke and mirrors. I"m cutting them a very wide berth.

Oh.....seemed to remember watching a Carte Blanche episode some time back on Discovery Insure....very interesting

0
Replies (4)
Discovery Insure
Discovery Insure's reply13 Mar 2024, 13:36
Official
Good day Robert


Please accept our heartfelt apologies for any difficulty or trouble we have caused you.  
 
Our team will be in touch to address your concerns.
 
Regards
Discovery Insure

Best regards,

RY
Robert Y's update13 Mar 2024, 17:25
Reviewer Update
Update on this review. Had numerous calls from Discovery personnel trying to fob the matter off as a misunderstanding. Fact of the matter is that they are purposefully misleading their clients with false Transunion / M&M values on vehicle quotes, so as to appear competitive on premiums. Very misleading.....Be cautious.
Discovery Insure
Discovery Insure's reply14 Mar 2024, 10:58
Official
Good day Robert

Thank you for bringing your concerns to our attention.

When we generate a vehicle quote, the values are automatically calculated by Trans-union on the trade and retail values based off the Make and model of the vehicle. 

Regards
Discovery Insure

Best regards,

RY
Robert Y's update24 Apr 2024, 14:17
Reviewer Update
Most, if not all, of the major insurers use Trans Union figures to ascertain these values. Your company is unwilling to state these risk values when you quote (and you supposedly quote on RETAIL values) and, when pressed for an amount, the risk amounts Discovery were quoting on were more than 20% less than that of my current insurer......I have double checked my vehicle values and the current insured values are spot on. Very easy to mislead with "lower" premiums when you are dealing with many people who don't quite understand. I just hope that this review reaches a decent audience, so that this practice can be exposed. My conversations with your sales team were recorded, I'd be happy to have these accessed to prove my point!