MM
Mareli M
1 reviews | Active since Jul 2014
06 Feb 2026, 21:04
Casper the ghost Insurance - UNREACHABLE
Before you take out Discovery Insurance - pretend like you want to claim and see why you SHOULD NOT go with them. It takes 3 days to answer the phone! And 10 days to be informed to call again! I still didn't even lodge a claim, cause they are UNREACHABLE. And then the broker advises me to just do it myself, cause it will take them 3 months to wake up and I can not drive my car as it is!
Helpful (0)
Replies (10)0
Replies (10)
Discovery Insure's replyOfficial
06 Feb 2026, 21:18Hi Mareli,
We’re truly sorry to hear about the difficulties you faced in trying to lodge your claim and the delays in reaching us.
We’d like the opportunity to resolve this matter directly and ensure your claim is handled as quickly as possible.
Please provide us with your claim or policy number.
Regards,
Discovery Insure
We’re truly sorry to hear about the difficulties you faced in trying to lodge your claim and the delays in reaching us.
We’d like the opportunity to resolve this matter directly and ensure your claim is handled as quickly as possible.
Please provide us with your claim or policy number.
Regards,
Discovery Insure
Discovery Insure's reply06 Feb 2026, 21:18
Official
Hi Mareli,
We’re truly sorry to hear about the difficulties you faced in trying to lodge your claim and the delays in reaching us.
We’d like the opportunity to resolve this matter directly and ensure your claim is handled as quickly as possible.
Please provide us with your claim or policy number.
Regards,
Discovery Insure
We’re truly sorry to hear about the difficulties you faced in trying to lodge your claim and the delays in reaching us.
We’d like the opportunity to resolve this matter directly and ensure your claim is handled as quickly as possible.
Please provide us with your claim or policy number.
Regards,
Discovery Insure
MM
Mareli M's updateReviewer Update
08 Feb 2026, 07:29I WOULD IF YOU COULD ANSWER A CALL!
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Mareli M's update08 Feb 2026, 07:29
Reviewer Update
I WOULD IF YOU COULD ANSWER A CALL!
Discovery Insure's replyOfficial
08 Feb 2026, 11:44Good day Mareli,
We will be in touch during business hours on Monday to assist further.
Regards
Discovery Insure
We will be in touch during business hours on Monday to assist further.
Regards
Discovery Insure
Discovery Insure's reply08 Feb 2026, 11:44
Official
Good day Mareli,
We will be in touch during business hours on Monday to assist further.
Regards
Discovery Insure
We will be in touch during business hours on Monday to assist further.
Regards
Discovery Insure
Discovery Insure's replyOfficial
09 Feb 2026, 11:02Good day
We understand that this incident has caused frustration and disappointment, and we sincerely apologize for the negative impact it has had on you. As a team, we always strive to provide the highest level of service, and it deeply regret when we fall short of your expectations.
Please note that the Liabilities team will contact you regarding the claim.
Thank you for your patience and understanding.
Regards
Discovery Insure
We understand that this incident has caused frustration and disappointment, and we sincerely apologize for the negative impact it has had on you. As a team, we always strive to provide the highest level of service, and it deeply regret when we fall short of your expectations.
Please note that the Liabilities team will contact you regarding the claim.
Thank you for your patience and understanding.
Regards
Discovery Insure
Discovery Insure's reply09 Feb 2026, 11:02
Official
Good day
We understand that this incident has caused frustration and disappointment, and we sincerely apologize for the negative impact it has had on you. As a team, we always strive to provide the highest level of service, and it deeply regret when we fall short of your expectations.
Please note that the Liabilities team will contact you regarding the claim.
Thank you for your patience and understanding.
Regards
Discovery Insure
We understand that this incident has caused frustration and disappointment, and we sincerely apologize for the negative impact it has had on you. As a team, we always strive to provide the highest level of service, and it deeply regret when we fall short of your expectations.
Please note that the Liabilities team will contact you regarding the claim.
Thank you for your patience and understanding.
Regards
Discovery Insure
MM
Mareli M's updateReviewer Update
09 Feb 2026, 11:55Thank You - someone actually called me back. I'll update after my claim has been sorted.
MM
Mareli M's update09 Feb 2026, 11:55
Reviewer Update
Thank You - someone actually called me back. I'll update after my claim has been sorted.
Discovery Insure's replyOfficial
09 Feb 2026, 12:06Good day
Thank you very much for confirming that you have communicated with the Liabilities Team. Further feedback will be provided directly by them.
Regards
Discovery Insure
Thank you very much for confirming that you have communicated with the Liabilities Team. Further feedback will be provided directly by them.
Regards
Discovery Insure
Discovery Insure's reply09 Feb 2026, 12:06
Official
Good day
Thank you very much for confirming that you have communicated with the Liabilities Team. Further feedback will be provided directly by them.
Regards
Discovery Insure
Thank you very much for confirming that you have communicated with the Liabilities Team. Further feedback will be provided directly by them.
Regards
Discovery Insure
MM
Mareli M's updateReviewer Update
19 Feb 2026, 08:02UPDATE: STILL NO FEEDBACK ON MY CLAIM.
It's been another 10 days and NOBODY got back to me
It's been another 10 days and NOBODY got back to me
MM
Mareli M's update19 Feb 2026, 08:02
Reviewer Update
UPDATE: STILL NO FEEDBACK ON MY CLAIM.
It's been another 10 days and NOBODY got back to me
It's been another 10 days and NOBODY got back to me
Discovery Insure's replyOfficial
19 Feb 2026, 10:44Good day Mareli
We are currently looking into this matter for you. To enable us to follow up with the relevant team, kindly provide us with the claim number of the Discovery client or any additional details you may have.
Please note that we attempted to contact you; however, we were unable to get hold of you.
Regards
Discovery Insure
We are currently looking into this matter for you. To enable us to follow up with the relevant team, kindly provide us with the claim number of the Discovery client or any additional details you may have.
Please note that we attempted to contact you; however, we were unable to get hold of you.
Regards
Discovery Insure
Discovery Insure's reply19 Feb 2026, 10:44
Official
Good day Mareli
We are currently looking into this matter for you. To enable us to follow up with the relevant team, kindly provide us with the claim number of the Discovery client or any additional details you may have.
Please note that we attempted to contact you; however, we were unable to get hold of you.
Regards
Discovery Insure
We are currently looking into this matter for you. To enable us to follow up with the relevant team, kindly provide us with the claim number of the Discovery client or any additional details you may have.
Please note that we attempted to contact you; however, we were unable to get hold of you.
Regards
Discovery Insure
MM
Mareli M's updateReviewer Update
17 May 2026, 18:35IMAGINE MY CAR IS STILL NOT SORTED! ANOTHER MONTH WITHOUT MY CAR! NOT EVEN A COURTESY CAR! Discovery expect me to teleport around
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Mareli M's update17 May 2026, 18:35
Reviewer Update
IMAGINE MY CAR IS STILL NOT SORTED! ANOTHER MONTH WITHOUT MY CAR! NOT EVEN A COURTESY CAR! Discovery expect me to teleport around
MM
Mareli M's updateReviewer Update
07 Jun 2026, 15:51ANOTHER 2 WEEKS LATER AND STILL WAITING!!!
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Mareli M's update07 Jun 2026, 15:51
Reviewer Update
ANOTHER 2 WEEKS LATER AND STILL WAITING!!!