Hellopeter
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1 reviews | Active since Jun 2017

26 Apr 2019, 07:03

Cashback Rewards never received

We recently signed up for this Insurance and its been a Nightmare after Nightmare. My husband and I are on the SAME Policy. His Vitality Drive Cash back was received on the 12 April 2019 of R194.84. When I enquired about why MY cashback was not paid, the amount of R119.84 I received an email from Nashien Govender saying it was paid, but only my Husband's amount. I am still awaiting an answer from Vitality Drive/ Maintence at Discovery. These are Two Separate vehicles, two separate drivers, two separate sensors linked to two Separate Fuel Cards. Itumeleng signed us up and I was told we could receive up to R400 EACH of us saving per month, up to R800 combined. So therefore it is separate.

Why does one cashback be paid and not the other?

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Replies (1)
's update27 Apr 2019, 09:54
Reviewer Update
Please explain then why did we get Two Separate emails stating one was R119.84 and the other email stating R194. This does not make any sense. You need to up your game exponentially before we revert back to our previous insurance. It's one issue after the next with discovery. We've been with you less than 2 months.