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FM
Francois M

1 reviews | Active since Apr 2015

30 Sept 2020, 08:12

Cashback benefits full of promises

Same story as two months ago. I was in a grace period and Discovery stopped the cashback payment. My policy was rectified promptly on the 16th and two weeks later I'm still fighting for the cashback payment. Why is it that the consumer can be disadvantaged and told to wait for the next billing cycle when I'm not the one with a problematic technical system. Every call centre agent has a different story, the commmon denominator being that there was an error. Pathetic service once again!!

0
Replies (5)
Discovery Insure
Discovery Insure's reply30 Sept 2020, 11:11
Official
Good day Francois

Thank you for your comment.

This matter is being looked into and a resolution is underway.

More information will be communicated to you directly.

Regards
Discovery Insure 
FM
Francois M's update01 Oct 2020, 13:38
Reviewer Update
Once again empty promises. No feedback received, and once again I've had to phone in just to find if someone is giving any attention to my queries. Which is now two. My drive score on my insure profile is also giving an error for some reason meaning that my cashback amount is not calculated correctly. ***. Vitality Drive has got to be the worst loyalty benefit on the market!!
FM
Francois M's update02 Oct 2020, 08:22
Reviewer Update
So it's another day later, no feedback received as promised, no cashback received as promised, and another "technical issue" on my Vitality Drive policy preventing a drive score being calculated resulting in less cashback. The next step is going all out on social media I guess!
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FM
Francois M's update02 Oct 2020, 09:39
Reviewer Update
Another phone-call on 2 October to the Discovery Insure Call Centre, and after waiting for 27 minutes to get through I finally was able to speak to someone. Yet another agent with a different story. I was told to wait for the next billing cycle. I am due a cashback for August, my policy is in good standing and yet I have to wait for money due to me, because it is convenient for Discovery Insure. If you have ever considered them as an insurer, I suggest you re-consider. You as consumer are not important, and just a number in a que. Jumping through their hoops for your cashback is exhausting!!
FM
Francois M's update21 Oct 2020, 09:32
Reviewer Update
Two months later, and still not resolved!!!! The only difference is now Discovery owes me in excess of R2100 in cashbacks. Once again I had to phone the call centre - on Monday 19 October. Once again I spoke to a call centre agent, this time named Jolan. After he PROMISED me, once again, that the finance department will release payment on the same day, and that he will personally provide feedback by the next morning. It is Wednesday 21 October, and no resolution. Discovery has to be the most ********* insurer in SA., with the most *********** call centre work force in SA.
Empty promises is their middle name! Just shocking.