Cash Backs Not Paid

I was on discovery insure for home and househould insurance for about a year. It worked really well because the better you drive the more you get back. In September 2019 my husband joined onto my discovery policy. Prior to joining me on my policy he was with discovery insure on his own policy. Discovery ensured us that his details of his tracker would easily be brought over onto the new policy and the move would be seamless.

After 4 months of calling discovery insure every month they are still unable to track my husbands driving progress, this means that the cash backs we qualify for are lower than what we expect. And every month for the last 4 moths discovery has a new excuse and a promise that the problem will be fixed by next month.

We have called the call center numerous times and not one person has sorted this out. The reason we joined discovery is because the cash backs brought down the value of the premium but if discovery can not sort out the system and and offer the cash backs as advertised then the insurance is not cheaper and it would be better for us to move to another insurance company.

If this is how long they take to respond to an error on the system i can only imagine what the claiming process must be like.