BN
Bernard N

1 reviews | Active since Aug 2016

12 Apr 2017, 14:40

Cash back not honored - Bad capture system for tiger wheel and tire asse*****ts

<p>Had a vehicle on insurance then replaced the vehicle with onother, so now suddenly Discovery insure did not have enough data for driving behaviour? Come on still the same driver!!! Never the less got nothing for a few months and had to redo Eyegym and online assesment (Still the same person? Now my eyesight deteriorated because I bought a new car-Realy!! and the online assesments)</p> <p>So off to TWT as it is a new car-OK understandable so got it done</p> <p>New vehicle insurance swap was done on October 2016.</p> <p>Guess what all the asse*****ts that was done has now expired in FEB 2017 but was done in October 2016.</p> <p> </p> <p>What a bunch of clowns, promise all on the media and then their poor software platform goes bang and they can't help you. Gets told they will log a inquiry into that and never hear from them again.</p> <p>should have had 1215 DQ points but now I only have 915 and feul spent of R2310. But wait there's more the cash back is only R183 wow!! what a brainer.</p>

0
Replies (9)
Discovery Insure
Discovery Insure's reply12 Apr 2017, 17:46
Official

We apologise for any inconvenience incurred, please allow us the opportunity to investigate your concerns with our vitalitydrive team, we will provide feedback once done.

Regards,

Sakhe

Discovery Insure

Discovery Insure
Discovery Insure's reply13 Apr 2017, 12:05
Official

Thank you for taking my call, as discussed please provide me with the necessary information to help assist with the TWT update.

BN
Bernard N's update19 Apr 2017, 11:09
Reviewer Update

Could you please send me your an e-mail so that I can send you the TWT multipoint-check

Discovery Insure
Discovery Insure's reply19 Apr 2017, 11:14
Official

Please refer to the email sent by Sakhe as per your last communication, please search your email account using his name.

BN
Bernard N's update20 Apr 2017, 08:09
Reviewer Update

Please take note that I am requesting the info for a reason because I did not get any mail from anybody at discovery.

Your communication is poor! The person who send the mail did not follow up to see if it was delivered

That why we are where we are, same goes for the TWT inspection I suppose this is proof of it.

BN
Bernard N's update20 Apr 2017, 08:46
Reviewer Update

I send the TWT Multipoint-check to the following emails:

********** **********

Reference number ********** 941

Discovery Insure
Discovery Insure's reply20 Apr 2017, 14:21
Official

Please refer to your icloud email account, I have resent you the email initially sent on the 13th April with the required details.

Regards,

Sakhe

Discovery Insure

BN
Bernard N's update20 Apr 2017, 16:13
Reviewer Update

Still nothing on either mails

you must have it wrong?

BN
Bernard N's update21 Apr 2017, 11:28
Reviewer Update

Did not get your mail, please make sure you have it right.

You can use the one registered with discovery also.