Cash back not being paid!!

We joined Discovery Insure in Dec. We then followed all the MANY TIME CONSUMING STEPS in order to get our vehicles installed with the trackers, the \multi-point checks"at Tiger Wheel and Tyre (that took about half a day just to get our 2 vehicles done!) etc etc in order to be able to qualify to receive \""cash-back\"" on our petrol spent at BP. We thus also activated our BP VitalityDrive Cards just after we received them. I then saw in my first \""dashboard\"" (the summary that Discovery Insure sends you of each month's \""driving behavior\"" and the cash-back calculation) that according to them we didn't fuel up at BP at all during that month - we only fill up at BP!! And we did activate and swipe our cards each time!! We also didn't receive the 400 \""driving\"" points for the 1st 3 months that was promised?! Even worse"