***** case

I shared a review earlier last week and still haven’t had reasonable correspondence from discovery insure. I am in hospital diagnosed with cancer and I was *****ulently debited by discovery for a policy that was signed up, an amount of close to R5000 which was meant to go towards my treatment, I have since been waiting after they sent me this email quoted “ Good Day

Thank you for bringing the matter of the unauthorised debit to our attention.

Following our investigation, we can confirm that your bank account was incorrectly linked to a policy that does not belong to you. We sincerely apologise for the inconvenience caused.” it’s been days and I am suffering from this inconvenience. I need this issue resolved it is now Monday midday and I haven’t received any correspondence. My questions to discovery are:

•How did they get my banking details when I have never had a policy with discovery? •Why was investigations not done before debiting my account? •Why were there no follow up calls with your client to insure that the debit details were correct? I need answers, your “investigations” that have been postponing my treatment in hospital were meant to be done prior to activation of the policy,even worse you went on to debit an account that was not authorised. I have sent further reports to the ombudsman as I have been waiting for too long.