Case Being Dragged On For Too Long

My car was deemed a write-off earlier this year. Fortunately my insurer at the time, Discovery, agreed to settle the car in full. <br> <br> The car was paid off but now my account won't be closed without the transfer papers between Discovery & WesBank are sorted. Discovery claims that they have sent through the documents to WesBank but aren't receiving any feedback regarding closing my account. <br> <br> I can hardly afford vehicle finance for my next car as this outstanding credit is still showing at ITC and it doesn't seem like it's going to be resolved anytime soon. <br> <br> This matter has been running for over a month now and every time I'm left with empty promises and a negative impact on my credit report and I'm tired of being dragged around between Discovery and WesBank. <br> <br> I want WRITTEN confirmation of the processes as they happen, each update as it happens