Careless Attitude

I had recent interaction with Insure and it went fantastic.

I noticed my premiums were very high, and as a client of over 10yrs, i asked for them fo be lowered as they were prompting me to find another insurer based on price

The fantastic agent escalates my query

I was phoned about an hour later but i was in a meeting and couldn't answer. They didnt send an email or try, instead closed the query

Retentions, you should do your best and try retain my business or must i rather leave Discovery Insure?

I am waiting