dD
dianegina D

1 reviews | Active since Oct 2016

19 Nov 2024, 19:50

Careful with Vitality and Discovery insurance

Can’t return items purchased with vitality discount and Sportsmanswarehouse. I bought shoes that I wanted to return the next day. not worn at all.

The store could not refund me because they need a code from vitality. I had to go to a vitality store and get them to call, I could not get verification on the call and the staff member called them. He managed to speak to someone however I was meant to receive the code two days ago, nothing!!

You cant call these people at all, they simply wont help!!

I was happy to drop the refund on the vitality points and wanted my basic refund but can’t even get that!

Careful with this , it’s a joke this company!

I tried to also cancel my insurance that went up by 35% mind you! No feedback , rude staff and can’t get verified on call with them!!!

I have never!!!

0
Replies (3)
dD
dianegina D's update19 Nov 2024, 20:18
Reviewer Update
sure we will see! I am certainly planning to move away from discovery and we have insurance, credit as well as medical cover! im gatvol
Discovery Insure
Discovery Insure's reply20 Nov 2024, 08:41
Official
Hi Diane

Our team is actively looking into the matter and will do everything possible to resolve it promptly. Your feedback is crucial to us, as it helps us identify areas for improvement and ensures that we provide the best possible service to all our customers.

Regards
Discovery Insure
dD
dianegina D's update23 Nov 2024, 13:12
Reviewer Update
What an JOKE!!!!!! A stupid call with no received letter. What the hell do you guys do all day!
I can’t wait to move on, its disgusting you are becoming a *****ulent company