WA
Wessel A

1 reviews | Active since Jun 2016

29 Jun 2016, 08:20

Car theft claim still pending "final validation" after 31 days

<p>Discovery Insure blatantly lies about progress on finalization of claim, with no acceptable explanation for delay being advised ... despite daily telephonic enquiries being made.</p> <p> </p> <p>It is totally unacceptable that an insured individual looses his/her employ as a result of an insurer's failure to settle a claim within a reasonable time frame, where all relevant information and confirmations had been submitted promptly ...</p>

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Replies (1)
Discovery Insure
Discovery Insure's reply29 Jun 2016, 08:56
Official

Thank you for bringing your concerns with the proceeding of your claim to our attention.

We have want to assure you that the matter has been escalated for a speedy resolution and apologise for the frustration experienced.

Regards,
Sekgobola
Discovery Insure