Car Repairs - USED parts
<p>So, I was rather disappointed to realise that Discovery was only prepared to authorise USED car parts on repairing my vehicle, although it is under an extended mechanical warranty.</p> <p>It has taken at least 2 weeks to try obtain the relevant parts, which has left me with a car in a Discovery Authorised Repair Center for over a month.</p> <p> </p> <p>My 30 day car hire has also now expired, and I am expected to pay for my own vehicle hire going forwards.</p> <p> </p> <p>This "service" is unacceptable, and I will be cancelling my policy upon completion of this claim.</p> <p> </p> <p>Do NOT use Discovery Insure unless you are prepared for surprises and below par service!!</p>
Thank you for taking my call.
As discussed, we are in communication with the repairer to confirm the completion date for the vehicle repairs, as well as querying any delays that might have affected the car hire.
I will provide feedback in due course.
Regards,
Sakhe
Discovery Insure
Thank you for taking my call.
As discussed, we are in communication with the repairer to confirm the completion date for the vehicle repairs, as well as querying any delays that might have affected the car hire.
I will provide feedback in due course.
Regards,
Sakhe
Discovery Insure
While I am not happy about how this process has unfolded, I must commend Discovery for getting back to me soonest and having the decency to hear me out
While I am not happy about how this process has unfolded, I must commend Discovery for getting back to me soonest and having the decency to hear me out
