CL
Charl L
1 reviews | Active since May 2025
18 Sept 2025, 09:31
Car rental Services (Avis rental)- non refund/non resolution
Good day,
I am writing to formally raise my dissatisfaction with the recommendation of Avis Rental through Discovery Insurance.
On 8 July 2025, I returned a rental vehicle and have since been in an ongoing dispute regarding the refund of monies owed to me. Despite providing proof from my bank that no payment has been received, and despite a service consultant from Avis acknowledging an error on their side, the matter remains unresolved.
This experience has caused unnecessary frustration and inconvenience. Given that Discovery promotes Avis as a reputable and trusted rental partner, I find it unacceptable that I have not received proper support or resolution.
I request that Discovery urgently intervene in this matter to ensure the refund is processed without any further delay.
Kind regards,
Helpful (0)
Replies (3)0
Replies (3)
Discovery Insure's replyOfficial
18 Sept 2025, 10:04Good day Charl,
Thank you for reaching out to us.
We are sorry to hear about the frustration and inconvenience you’ve experienced. One of our advisors will reach out to you to address your concerns.
Regards
Discovery Insure
Thank you for reaching out to us.
We are sorry to hear about the frustration and inconvenience you’ve experienced. One of our advisors will reach out to you to address your concerns.
Regards
Discovery Insure
Discovery Insure's reply18 Sept 2025, 10:04
Official
Good day Charl,
Thank you for reaching out to us.
We are sorry to hear about the frustration and inconvenience you’ve experienced. One of our advisors will reach out to you to address your concerns.
Regards
Discovery Insure
Thank you for reaching out to us.
We are sorry to hear about the frustration and inconvenience you’ve experienced. One of our advisors will reach out to you to address your concerns.
Regards
Discovery Insure
CL
Charl L's updateReviewer Update
16 Oct 2025, 13:21 Good day,
Your appointed service providers completed their due diligence by engaging multiple departments within Avis to conduct an investigation. Following two weeks of intervention—during which the consultant acted diligently and professionally—I received a formal written apology from Avis on 1 October 2025, confirming that the necessary amendments had been made.
Despite this formal acknowledgment, no refund of the monies owed has been effected to date. My follow-up call today with a customer care agent confirmed that no corrective action or payment has been processed, apart from the incorrect transaction made on 13 July 2025, which remains unresolved.
This level of inaction—after a formal apology and confirmation of amendments—is unacceptable and demonstrates a serious failure in accountability and client service. I must place on record my strong warning to Discovery Insure clients: the sole service provider on your platform, Avis, has failed to return funds owed after admitting fault. Customers who make use of Avis under the Discovery Insure umbrella risk non-payment and administrative negligence.
I expect immediate resolution and proof of payment without further delay.
Your appointed service providers completed their due diligence by engaging multiple departments within Avis to conduct an investigation. Following two weeks of intervention—during which the consultant acted diligently and professionally—I received a formal written apology from Avis on 1 October 2025, confirming that the necessary amendments had been made.
Despite this formal acknowledgment, no refund of the monies owed has been effected to date. My follow-up call today with a customer care agent confirmed that no corrective action or payment has been processed, apart from the incorrect transaction made on 13 July 2025, which remains unresolved.
This level of inaction—after a formal apology and confirmation of amendments—is unacceptable and demonstrates a serious failure in accountability and client service. I must place on record my strong warning to Discovery Insure clients: the sole service provider on your platform, Avis, has failed to return funds owed after admitting fault. Customers who make use of Avis under the Discovery Insure umbrella risk non-payment and administrative negligence.
I expect immediate resolution and proof of payment without further delay.
CL
Charl L's update16 Oct 2025, 13:21
Reviewer Update
Good day,
Your appointed service providers completed their due diligence by engaging multiple departments within Avis to conduct an investigation. Following two weeks of intervention—during which the consultant acted diligently and professionally—I received a formal written apology from Avis on 1 October 2025, confirming that the necessary amendments had been made.
Despite this formal acknowledgment, no refund of the monies owed has been effected to date. My follow-up call today with a customer care agent confirmed that no corrective action or payment has been processed, apart from the incorrect transaction made on 13 July 2025, which remains unresolved.
This level of inaction—after a formal apology and confirmation of amendments—is unacceptable and demonstrates a serious failure in accountability and client service. I must place on record my strong warning to Discovery Insure clients: the sole service provider on your platform, Avis, has failed to return funds owed after admitting fault. Customers who make use of Avis under the Discovery Insure umbrella risk non-payment and administrative negligence.
I expect immediate resolution and proof of payment without further delay.
Your appointed service providers completed their due diligence by engaging multiple departments within Avis to conduct an investigation. Following two weeks of intervention—during which the consultant acted diligently and professionally—I received a formal written apology from Avis on 1 October 2025, confirming that the necessary amendments had been made.
Despite this formal acknowledgment, no refund of the monies owed has been effected to date. My follow-up call today with a customer care agent confirmed that no corrective action or payment has been processed, apart from the incorrect transaction made on 13 July 2025, which remains unresolved.
This level of inaction—after a formal apology and confirmation of amendments—is unacceptable and demonstrates a serious failure in accountability and client service. I must place on record my strong warning to Discovery Insure clients: the sole service provider on your platform, Avis, has failed to return funds owed after admitting fault. Customers who make use of Avis under the Discovery Insure umbrella risk non-payment and administrative negligence.
I expect immediate resolution and proof of payment without further delay.
Discovery Insure's replyOfficial
17 Oct 2025, 08:47Good day Charl
That is not the experience we want for our clients and truly apologise for this. We'll follow up with the team and revert with feedback as soon as possible.
Regards
Discovery Insure
That is not the experience we want for our clients and truly apologise for this. We'll follow up with the team and revert with feedback as soon as possible.
Regards
Discovery Insure
Discovery Insure's reply17 Oct 2025, 08:47
Official
Good day Charl
That is not the experience we want for our clients and truly apologise for this. We'll follow up with the team and revert with feedback as soon as possible.
Regards
Discovery Insure
That is not the experience we want for our clients and truly apologise for this. We'll follow up with the team and revert with feedback as soon as possible.
Regards
Discovery Insure