NC
Nicolaas C

1 reviews | Active since Feb 2014

03 May 2019, 12:56

Car Insurance debit and policy deductions

I changed my vehicle GWM C20R to 3rd party and theft from comprehensive in Dec 2018. In January I made more changes to my policy on 4 Jan 2019 and received the document and amount was R 2040.25. Discovery decided to take off R 2179.89 from my bank account. Last REF:WRefNo# ********** 471# 3 Months later the system fault not fixed!! Last Monday the 29th April 2019 I called and added full comprehensive for the GWM C20 R. I was quoted R2624.96 in total. The total on the policy R2764.96. I called Tuesday and spoke to floor supervisor(Call took 30 minutes), he told me it will be fixed in 48 Hours. Well Last night Discovery Debit Order went off my account R 2929.00 !!!HOW DO YOU GET TO THIS AMOUNT IF MY POLICY IS R2624.96. I called this morning the same system fault still not fixed!! I opt for the driving app for Vitality and Tuesday I went to TWT Bruma for the disc for my vehicle to be told i'm not REGISTERED to receive the unit!! So since driving since Tuesday NO POINTS CAN BE ALLOCATED TO ME FOR REWARDS. Another system fault. This morning I was told by HLONY that the system fault will be fixed, points allocated for good driving and credit in my account from system fault. I am looking at new quotes today from companies that wants to do business with me in good faith!! I have been a Discovery member from 2001 and I am seriously considering leaving except my Life Policy. You would be surprised how much better quotes are out there!! NOBODY FROM DISCOVERY HAS BOTHERED TO CALL ME!! So bye bye discovery, im sure you don't need my business!!I certainly wont entertain your mediocre service. Really disappointed Discovery. 18 years of loyalty and nothing in return!!

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Replies (4)
Discovery Insure
Discovery Insure's reply03 May 2019, 13:48
Official
Good day Nicolaas

Thank you for raising your concerns.

We are treating the matter with the outmost sense of urgency and in pursuit of a speedy resolution.

The matter has since been taken up with the relevant management team.

Apologies for any inconvenience caused.

Regards
Discovery Insure 



NC
Nicolaas C's update07 May 2019, 09:05
Reviewer Update
I had a phone call on Friday 3 May from the executive office, promising the issue would be sorted! Policy was changed to R 2624.96 as quoted on 29 April, good. The Drive App activated, good. Instead of getting a refund from Discovery, last night in all their wisdom decided to Debit order me again with R518.59. This is what is owed to me: 1. R518.59 Debit order 07/05/19 2. R2929.53 Debit order Actual Policy R2624.96 03/05/19 3. R2321.00 Debit order Actual Policy R2045.25 02/01/19 4. R2179.89 Debit order Actual Policy R2045.25 01/03/19 5. R2179.89 Debit order Actual Policy R2045.25 01/04/19 The TOTAL OWED BY Discovery Insure: R 1378.44 I would like this amount in my BANK ACCOUNT by end of business today 07/05/19. I need your reply and commitment to pay back the monies collected via debit order, cause of system fault or pure *******!! Nick
Discovery Insure
Discovery Insure's reply07 May 2019, 11:02
Official
Good day Nicolaas

The above concern is being looked into and a resolution is underway as discussed in our telephonic conversation with you this morning.

Your patience is appreciated in this regard.

Regards
Discovery Insure
NC
Nicolaas C's update14 May 2019, 08:35
Reviewer Update
When are you Paying back my money????? R 1532.00 in Total Debit orders from 1 Jan 19 to date!!!!