Car insurance claim worst experience from Discovery

I had a car accident on the 29th of March 2022. My car was towed to tehir identified storage fascility around Sandton. I took Discovery approximately two weeks to assess the accident damage. This is after I have been making numerous calls to enquire about the status of my claim. The repsonses I got were "the specialist you were talking to the previous two days forgot to tell the assessors about your car location..." and "the specialist you were talking to forgot to allocate a lot number". Eventually I was informed that the car was written off. No one informed me of this, I had to make another call where I held for 20 minutes before I was attended to. The app Discovery refers to while waiting for the next available consultant to assist never updated me with progress on my claim.

As I thought that the claim was about to be closed, I made further calls when I always had to wait for not less than 10 minutes to be helped. The excuses escalted to documents required which I sent when I was told to send for the claim to be finalized. I would then call back a couple of days later and I would be told that the "specialist I was taliking to is eith not at work, forgot to attach teh document to my claim or did not write any notes."

After all the documents were fimally received, the payout amount had now changed to market value instead of retail value. Again, it took another week to rectify that. Up until today, Discovery insure has not yet paid out what is due to me after almost 6 years of paying my premiums. I cannot experess enough how arrogant the two people that my claim was allocated to are namely, Simphiwe Mkhize and Sindiswa Mbuthuma/Radebe.