Car insurance claim takes 2 months

It is with great frustration that I have to write this email expressing just how unsatisfied I am with your service as my insurer. I need to get my car fixed and in my possession as soon as possible.

Please allow me to also express just how unhelpful and nonchalant I found Mpumi from the specialist department (time of call 17:15 - 17:26 / date: 13 February).

Her lack of service is even making me reconsider changing my insurer.

Background: While driving on the N4 towards Bronkhorspruit on the 17 Dec 2022 the panoramic roof of the car shattered. Roadside assistance was able to assist with a rental car and a towing service (Jimmy's towing) . The car was drivable therefore Jimmy's towing advised that we drive the car up to the towing bed. The car was then taken to Auctionation in Centurion (Storage) , awaiting assessor and insurance approval. It took the panelbeaters (Precisions & Sons) 6 weeks to collect the car from the storage facility to get it fixed, the car was only collected on the 24 Jan 2023. The panelbeaters advised that they are struggling to get parts from Mercedes Benz and will therefore put in a secondhand roof and will advise as soon as they receive stock to install a new one.. The secondhand roof was installed and I was advised that the car can be collected on the 08 February. Upon collecting the car and driving it for a few meters, I noticed that the car was pulling on to the left. Initially I thought that it was a wheel alignment issue, and as soon as I got home I called discovery and spoke to Benny who advised that I should take the car back to the panelbeaters. The next morning I took the car back. On arrival I was met by Junaid, I explained why I had returned the car and his response gave me the shock of my life. Junaid said that the car's left control arm was broken hence the car is pulling. I was shocked that I was given an unsafe car to drive, that car was not safe for me and other motorists...

I cannot believe the level of ignorance, negligence and just pure simple careless service I have received during this claim. My claim handler (Mpho) is constantly missing in action, does not keep me updated on anything, i would leave messages for him to call me back and nothing. I have just checked on my plan documents and I do not have an advisor. I am not sure what this is but it is unacceptable. I need my car fixed, Discovery is a big institution and it should not be that hard to get an assessor and have the car fixed in a week. After an 8 year relationship, I honestly do not deserve this kind of service. After waiting for 2 months to have my car fixed i have no choice but to use taxis to get to work.

Please get back to me with a way forward regarding the pairs on my car.