Car Insurance Claim Process

I crashed my car and put in a claim 3 months ago and Discovery is still unable to tell me what an earth is going on with my car.

I am still waiting for a response, will my car be repaired or will it be written off? The process has left an absolute distaste for the Discovery brand. I have called to ask to speak with team leaders, managers, messaged Discovery on Facebook, receiving promises of calls to update me but still nobody is able to help me. On one occasion the gentlemen said I must call the assessors to chase them up myself………..the whole process is shocking. I called two ladies and when I asked to speak to a manager they simply rep**** “no” I then asked if they could tell me what is going on and their response was “no” ……….not once did they say they would help or find out and call me back they just put me on hold for 20 minutes+ It will be 3 months on the 24th of this month since the claim.

Today I called and the consultant explained the assessor (who went out to my vehicle two weeks ago, forgot to send the report back and will do it today, ASAP)

It is an absolute disgrace.

I wish to know what Discovery is actually doing and the breakdown of activity?