Car Insurance - Claim

Discovery Insurance is the most frustrating insurance I've ever came across. Communications from their Claim Department it's absolutely shocking and nightmare. They don't communicate with clients. It's 2 weeks now still waiting for my claim to be approve from them and there's no communication at all. Their lines are always busy and not going through since last week, 17 April 2023. My Car is sitting at HOFBRO for 2 weeks now and they haven't heard from Discovery whether they must repair my CAR or not. My days with AVIS (car rental) are getting finish and nothing has been done yet. WHAT KIND OF A SERVICE IS THIS??? YOU ARE DEDUCTING YOUR MONTHLY PREMIUM EVERY MONTH BUT ITS SOO HARD TO APPROVE MY CLAIM. TOTALLY NONSENSE.