Car Insurance

I am highly disappointed at the level of service I received from Discovery Insure. I joined their insure and I got a better offer from another Insurance company so now I want to cancel. I send an email on the 12th of August to request for the policy to be cancelled. I received an email on the 18th of August telling me that my policy will be cancelled effective 24th August,however I keep getting calls stating that someone will call me to assist me with cancelling the policy.

I thought that the policy was cancelled and why does someone to call me every other day to tell me that someone will call me, why not call to assist me instead of telling me that someone else will assist me? Calling me and not helping me is a total waste of company resources.

I do not know now whether my policy is cancelled or not. I just do not know how the Discovery system works.