Car hire issue

I had an accident on Sunday, I followed process in reporting the accident, the tow truck came to fetch the car and i called the insurance to ask for a car to be delivered to me as i needed to be at work on Monday, and the insurance told me i had to pay R1200.00 to the car rental company that i had no prior arrangement with.<br> I voiced my dissatisfaction with this issue considering, no one ever mentioned to me that there would be an extra fee to be paid for a car hire even though i have comprehensive insurance, so i am now in limbo, having to take two taxis to and from work, yet i am fully covered, i am very disappointed by such a prestigious company that i held such high regards for.<br> NB: If a customer wants to speak to a person in charge, it is no business of mine that they have gone to a meeting