Car hire benefit means nothing.

I wrote a great review a few weeks back but in hindsight, I should have waited until finalisation of my claim to write the review as the events that followed the approval of my claim is shocking.

I submitted a claim for damages to my vehicle which was approved. My vehicle went to the repairers and when the work was complete, I came to find the vehicle still had scratches on the body. The repairer then advised me that Discovery had only approved for them to buff my car, no paintwork. I then contacted Discovery again and said I’m not happy as the vehicle is still damaged. Long story short, I now need to take my vehicle back to the repairer for an estimate of 15 days to get it repaired correctly. On my insurance I have the car hire/Uber benefit which I pay for as part of my premium,, however, they are now saying that I can only get that benefit once, even though the fact that I need to take my vehicle in a second time is no fault of my own. What am I going to do without a vehicle for 15 days when I have a car hire/Uber benefit on my policy? This is shocking!