Car damaged when repaired, Discovery ignored

Do not sign up with them. I was in an accident in which it took 10 days for Discovery to authorize the claim so my repairs could take place. The agents assigned to me did not care about my issue - they did not respond to ANY OF my emails and calls to the point I was calling the panel beater directly.

After not having my car for 3 weeks, I get it back damaged with dents and scratches EVERYWHERE. I complained to Discovery. 4 weeks went by and again the same agents ignored ALL my emails and calls. I requested new agents get assigned to my case and Discovery simply @ the same agents to respond to my emails. Again, no response.

I emailed these days during the repairs: 17/05/24 - date of accident to provide info, ignored 21/05/24 - asking for update, ignored 24/05/24 - asking for update, told should have been authorized (was only authorized 27/05/25) 27/05/24 - asking for update, ignored 30/05/24 - complained service unacceptable, ignored 10/06/24 - got car, saw damaged but needed to take car back in for service (paid out of pocket) as the assessors or panel beaters messed up my clutch to the point not drivable (and somehow the fuel efficiency was 11.5l/100km when I handed it off at 5.5l/100km and with half a tank of petrol missing) 17/06/24 - called in to complain on damages, got told will contact assessors and panel beaters but only panel beaters contacted 20/06/24 - called again to complain that only panel beaters contacted and are denying damages 19/06/24 - sent photos of damages, ignored 20/06/24 - followed up, ignored 21/06/24 - followed up, ignored 24/06/24 - complained been ignored and service unacceptable, asking for new agents allocated 25/06/24 - same useless agents requested to respond, they ignored 26/06/24 - followed up, ignored 28/06/24 - complained again, ignored 01/07/24 - agents contacts me but then recalls email saying was sent to wrong contact, but my issue remains unattended to and complained to them that they ignore my emails, ignored

The above is just emails. This excludes the numerous times I called and used the WhatsApp line. Case no. provided under additional info. on Hello Peter.

Dineo and Annah (the agents that ignored me constantly) never attended to my issue. I really don't understand how they can get away with such service. I am severely disappointed at the service and level of treatment. In what world does a customer get disrespected to this point by ignoring them?