Car claim

<p>I am currently insured with Discovery Insurance. On the 11th of July 2016. I was involved in an accident and discovery called me immediately after the accident and they helped with the towing of my car. On the 12th of July I logged a formal claim with Discovery Insurance. It took a week for them to ask me what really happened and to get the accident details. Since then my claim has not been approved. I have been emailing and calling them. The only reply that I get is that they are still busy with my claim.</p> <p>When I asked what is the delay or issue, they said there was information that I did not mentioned when I took up the insurance with them. I then went back to my emails and provided a proof all the details that they said I did not provided, even referred them to their recording. They are still waiting for the decision to be finalized.</p> <p>The rental company car has also been calling me saying I need to return the courtesy car, but my insurance company is not even assisting me with this, yesterday I call them I was on hold for almost 9 minutes and I asked them to call me back. I am still waiting for their call even now. I also sent them an email of which they have not even bothered to respond to it.</p> <p> </p> <p>This claim has been poorly handled and I am not happy with the service at all.</p> <p> </p> <p>Can someone please help me?</p>