Car claim

I had a small car accident on the 31 January which was not due to my driving at all.no major damage to my 2013 X6. I reported the accident and lodge a claim the same day. Discovery insure send me a sms within 1 day and refer me to a panel beater in George to asess my vehicle which i did on the 4 February..i was told that Aubrey from discovery will be handling my claim. He contacted me a few days later to confirm that everything was lodged. I received an call from discovery on the 5th asking me if I have a extended warranty taken out on my car since it only have 35000km on the clock. Which I did not do because I only drive the vehicle 3000km a year and it is cheaper to pay the service then the motor plan. I had to continious call to find out what is happening with my claim was referred from one person to the next. moment. Then on the 5th I was told that my car had to be taken to a non approved repairer who will fix and fit after market parts.. When.i queried it I hit a blank wall. It is now 12 February I have not heard from Aubrey for 6 days he do not respond to my e.mails and not return any of my calls. He approved that after market spares could be fitted to my car because it is old and second hand and I have no warranty plan. I called again and spoke to a lady consultant who gave me quite some information and mentioned that I have to contact Net Asess and speak to JP Costas which I did and he informed me to speak to Discovery again.

I have full medical cover for me and my wife with Discovery, we have 2 houses and all contents insured with Discovery. We have 3 vehicles insured with Discovery and this is the service you received.

We do not pay after market money monthly it is hard earned money. It makes me wonder what would be the outcome should I have a serious medical claim or damage to my home. This all tell me that I might be with a good medical provider but they can not look after you as a simple insurance Customer. Maybe time to review my options here.