Car accident

Good day,

On or about the 27th April 2018 in the morning I went to McDonald Restaurant to Buy lunch for my babe before I dropped him at school. Some guy knocked my car at the back while my car was stationary in the drive thru. He did not cooperate because he was drunk but I managed to take his car licence disc and registration number. I did all the formalities like going to the Police Station and open a case then called my Insurance Company to report the accident. I was advised by the Discovery to go and do car assessment which I did and wait for their feedback. A lady who was handling my claim called me and advised that they are closing their case because the damages are lower than my access. I then asked what will happen after this is will Discovery going track the Driver down and request him or insurance to pay for the damages in of R4 thousand and some charge. The lady said me “Discovery will not do that and they are not detectives it was my duty to take the contact details of the Driver and provide them with his number to enable them to call him and ask him to pay. I then asked the lady what was I suppose to do when the guy was not cooperating we continued arguing about that but she made it clear to me that they will not assist me any way hence they are not detective and I don’t have the contact details for Driver who knocked my car…….I was really offended the way Discovery employee handled me and my case. Discovery they always assured us that the telephone conversation are recorded can you please trace our conversation and really confirm that’s how your staff should treat us especially when we already frustrated and making sure that we pay their insurance premium Discovery to deal with cases like this on our behalf. I couldn’t write this compliant earlier on because I was still angry how I was treated by that lady.