Can't moan about no service no can I. Utterly dissappointed

101 days after my accident, I get my vehicle back and not even 1/2 of the damaged goods are fixed. I have no idea how Discovery decided to not fix it. I have spoken to the insurance consultant who said she would take it further. No feedback. I have asked for a manager to call. No feedback. I have dialed the phone numbers and get thrown off the call after holding for 12 minutes. Cannot say how utterly disappointed I am. I never should have moved all our services to Discovery. Should have just stayed with the medical.