Can't log in to Discovery 45 days. 15 Calls no solution

I participated in the Discovery Open in 2018 and in March 2019 decided to switch to Discovery Insure with Vitality Drive

I already had the app so on 27 March tried to login. I couldn't find anything on my portfolio. I called the call centre and was told because my policy starts 1 April it would only be visible then.

1 April tried to login, couldn't. Called in and was told it could just be my iPhone. I should update the app (which I had already done).

6 April, 9 April called and was put through to various agents offering various solutions. I explained I had a profile before and it was probably clashing and causing issues.

I reset my OTP, cell number, email address etc. It keeps not recognising my ID number with my profile.

I've been through data integrity and everywhere else. I still cant login.

23 April I'm told I need to do an entity merge. I send my documents and the auto response says the merge will take 24-48 hours.

28 April I call again and I'm told the email is incorrect it can take up to 5 or so business days.

30 April I call again. Still nothing and no one from Discovery can help. I'm tweeting them and Outsurance is responding to rather switch to Outsurance.

15 May I've forfeited a whole month and a half of earning points to give me greater cash back. Called again.

STILL NOTHING.

WHAT THE ACTUAL F.