1 reviews | Active since Sept 2011
Cant call you but they will continue charging you
I am very disappointed in Discovery Insure. I sent website query on 24 September requesting they cancel my insurance as I have moved my contents to different households and have relocated overseas. On the 29 September, 5 days later I get an email that my request has been transferred to the retention department which will call me \soon". I responded indicating they must call me overseas no as SA is not in service. I got email on 30 September saying retention department cant call me on overseas no. but they will forward my cancellation request. October 25 debit order goes off for insurance I requested be cancelled a month ago. I sent email on 29 October enquiring as to why the debit order went off as I had requested a cancellation"
Thank you for your comment.
We apologise for the time it has taken for the cancellation of your policy to be processed. We have accepted the comment as notice of cancellation with effect 29/09/2015 and processed the cancellation.
Refund will be processed and the funds should reflect in your account in the next 72 working hours.
Regards,
Sekgobola
Discovery Insure
Thank you for your comment.
We apologise for the time it has taken for the cancellation of your policy to be processed. We have accepted the comment as notice of cancellation with effect 29/09/2015 and processed the cancellation.
Refund will be processed and the funds should reflect in your account in the next 72 working hours.
Regards,
Sekgobola
Discovery Insure